I-CAN!® Free File Accuracy Guarantee

I-CAN!® Free File shall guarantee the calculations performed by its federal free file offering. State returns are not included in this guarantee.

Accuracy Guarantee Definition

For the purposes of this section, the term "Calculations" is defined to mean the numerical addition, subtraction or multiplication of numbers, and related automatic features that select numbers from tax tables. Calculations does not include any instance where a taxpayer can make a decision to substitute a number for the one automatically computed by the program.

Accuracy Guarantee Limitations

I-CAN!® Free File is not responsible for changes in tax law made by the Congress during the tax season.

Accuracy Guarantee Claim Limit

I-CAN!® Free File will pay any IRS penalties and/or interest resulting from an error in the I-CAN!® Free File Software Program's Calculations. The amount of this guarantee shall be limited to the amount accrued when the IRS provides notice to the taxpayer of an improper calculation.

Making an Accuracy Guarantee Claim

If you recieve a notice from the IRS of a calculation error (not incorrect entry or omission of information) please do the following:

1. Make a copy of the IRS notice
2. Make a copy of all of your I-CAN!® Free File forms, worksheets, and schedules.
3. Include a cover letter with your current address, phone number, and any other information you believe important.

Mail this to:
Legal Aid Society of Orange County
Attn: I-CAN!® Free File Accuracy Guarantee
2101 N. Tustin Avenue
Santa Ana, CA 92705