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To use YES I-CAN!® E- File you need to have Adobe Reader installed on your computer. Adobe Reader is a free program and you can download it and install it in a few minutes. Click here to download Adobe Reader.
How we can help
Please check the FAQ screen for your question and then use Chat help or Email help if you still need assistance. We can provide software assistance for things like:- Questions about how to use YES I-CAN!® E- File
- Questions about your E-file status
- Where to enter tax information
- How to make changes on a rejected return.
We cannot help you with tax advice, if you have questions about your tax situation you can call the IRS toll free at (800) 829-1040.
FAQ
Click here to see answers to frequently asked questions (FAQ). Many common questions are answered on our FAQ screen. You can also use Chat help or Email help for further assistance.Chat Help
Chat support is usually available Monday through Friday 9:00 a.m. to 5:00 p.m. PST..
Chat support will also be available , Saturday, April 14 9:00 a.m. to 5:00 p.m. PST and Sunday, April 15 9:00 a.m. to 5:00 p.m. PST.
From April 16 through 20th, chat support will be available 9:00 a.m. to 5:00 p.m. PST.
Click here to download Flash Player to make the chat work.
Warning: We have found that the chat software works best with Internet Explorer. Firefox and Netscape users may have reduced functionality.
Email Help
Email us at the following address: help@icanefile.orgWhen you send an email please give us detailed information to help us understand your question. Include your full name, the state you're filing in, your username if you started a return, and a detailed description of the question. To resolve your question, we may be required to access your personal information.
We usually respond to email within a business day Monday through Friday 9 a.m. to 5 p.m. PST