Forms not printing?

To use I-CAN!® Free File you need to have Adobe Reader installed on your computer. Adobe Reader is a free program and you can download it and install it in a few minutes.

Click here to download Adobe Reader.

How we can help

Please check the FAQ screen for your question and then use Chat help or Email help if you still need assistance. We can provide software assistance for things like:
  • Questions about how to use I-CAN!® Free File
  • Questions about your E-file status
  • Where to enter tax information
  • How to make changes on a rejected return.

We cannot help you with tax advice, if you have questions about your tax situation you can call the IRS toll free at (800) 829-1040.

FAQ

Click here to see answers to frequently asked questions (FAQ). Many common questions are answered on our FAQ screen. You can also use Chat help or Email help for further assistance.

Chat Help

Chat is usually available Monday through Friday 6:00 a.m. to 8:00 p.m. PST, Saturday 9:00 a.m. to 5:00 p.m. PST.

Click here to open a window and chat with a member of the I-CAN!® E-File software support team.

Click here to download Flash Player to make the chat work.

Warning: We have found that the chat software works best with Internet Explorer. Firefox and Netscape users may have reduced functionality.



Email Help

Click here or email us at:

chathelp@icanefile.org

When you send an email please give us detailed information to help us understand your question. Include your full name, the state you're filing in, your username if you started a return, and a detailed description of the question. To resolve your question, we may be required to access your personal information.

Email is usually responded to within a couple of hours Monday through Friday 6 a.m. to 8 p.m. PST

Telephone Help

Due to funding limitations, I-CAN!® Free File cannot provide telephone help. Please check the FAQ screen for your question and then use Chat help or Email help if you still need assistance.